We hope you love everything you bring home from Good Natured. If something is not quite right, eligible items may be returned or exchanged within 14 days of delivery or in-store purchase. Items may be returned in-store with a copy of your original receipt at our Marda Loop shop in Calgary. If you would like to mail back your return, please email hello@goodnaturedpet.ca first with:

• your order number
• the item(s) you would like to return
• the reason for your return
• clear photos of the item(s), if applicable

Once approved, customers may ship the item(s) back to us. Customers are responsible for return shipping costs. We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items.

To be eligible for a return or exchange, items must:

• be unused and in original condition
• have original packaging and tags attached
• be free of pet hair, odours, damage, or signs of use
• be accompanied by proof of purchase

Good Natured reserves the right to refuse returns that do not meet these conditions. Shipping charges are non-refundable.

 

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• food, treats, chews, supplements, and frozen/raw products
• opened grooming or wellness products
• beds, blankets, carriers, and apparel that have been used
• personalized, custom, or made-to-order items
• pre-order items once processing has begun
• sale items discounted 40% or more
• gift cards

Due to health, safety, and quality control standards, all food, treats, chews, supplements, frozen/raw products, and opened grooming or wellness items are final sale. Unfortunately, we cannot accept returns or exchanges on these items, including cases where a pet refuses or does not tolerate a product.

Defective Items & Product Care

We carefully curate the products we carry and stand behind their quality. If you believe your item is defective, please contact us within 14 days of purchase at hello@goodnaturedpet.ca.

Items damaged through normal wear, chewing, scratching, improper washing, misuse, accidents, or use outside their intended purpose will not be considered defective.

No pet toy or accessory is indestructible. Customers are responsible for determining whether a product is appropriate for their pet’s size, behaviour, and activity level. Products should always be used under supervision and inspected regularly for wear or damage.

Questions

If you have any questions regarding your order, returns, or product care, please contact us at hello@goodnaturedpet.ca